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Return Policy

We aim to provide a seamless shopping experience. If you're not satisfied with your purchase, our return policy ensures a straightforward process. Please read the guidelines below carefully.

1. Return Eligibility

  • Returns are accepted within 14 days of the delivery date.

  • Items must be:

    • Unworn, unused, and unwashed.

    • In their original condition with all tags, labels, and packaging intact.

    • Free from signs of wear, damage, or alteration.

2. How to Initiate a Return

(i) To initiate a return:

  1. Contact Us: Email us at questions@thegirltheory.com with your order number and the reason for the return.

  2. Approval: Upon approval, you will receive return instructions and a shipping label, if applicable.

  3. Ship the Item: Pack the item securely and use the provided shipping label or follow the return instructions provided.

(ii) Refund Process
Once we receive and inspect your returned item(s), refunds will be processed within 5–7 business days to your original payment method.
You will receive an email confirmation once the refund is complete.

Please note:

  • A $5 restocking fee applies to all returns.

  • The original shipping cost is non-refundable.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product.

  • An incorrect item shipped.

We recommend using a trackable and insured shipping method to ensure the safe return of your items.


4. Exchanges
 If you need a different size, color, or style:

  1. Initiate a return for the original item.

  2. Place a new order for the replacement item.

  • Refunds for the original item will be processed once we receive and inspect the return.

5. Non-Refundable and Final Sale Items

The following items are not eligible for return, exchange, or refund:

  • Items marked as final sale or sale items.

  • Gift cards.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us at  questions@thegirltheory.com within 48 hours of delivery.

  2. Provide your order number, photos of the damage/defect, and a brief description.

  • We will resolve the issue promptly, which may include a replacement, repair, or refund.

 7. Additional Notes

  • Items returned that do not meet the above conditions may be subject to denial of return.

  • We are not responsible for items lost during the return shipping process.

For any further questions or concerns, feel free to contact us at questions@thegirltheory.com. 
We will respond to all emails within 24 hours of business days.

Contact Number

Call us at:  +1 973-910-0120
Business Hours
🕗 Monday - Saturday: 8:00 AM - 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Social Media

You can also send us a direct message on Instagram:
Instagram Handle: @thegirltheory

Address:  45 E City Ave, Suite 383, Bala Cynwyd, PA 19004, USA